Re: Updated O2 details - VM - HELP

Crab · ‎20-01-2025

My VM contract expires in few months.

Have just updated O2 password etc. Cannot remember password for VM account to link. How can I link them otherwise. Or do I just wait for contract to end, then carry on with O2.

madasaf1sh · ‎20-01-2025

@Crab

You can only link them if you know the VM password and if you cant remember it or the email used on the VM side you will need to contact them on 0345 454 1000 and ask them to reset it.

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎20-01-2025

@Crab

I'm fairly certain that the linking of accounts has been suspended now.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Enlli · ‎20-01-2025

@MI5 wrote:
@Crab
I'm fairly certain that the linking of accounts has been suspended now.

It has. I can't even use the O2 /Virgin ID I used previously

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎20-01-2025

Thought I'd remembered correctly.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

madasaf1sh · ‎20-01-2025

I didnt do it so never clicked on the button at the bottom of the page and when you click sign in it takes you to a coming soon page -- and all to confuse the customer even more...

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎20-01-2025

It came and went, just like lots of things with O2.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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