Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Upgrade

I was wondering if there was any way to upgrade phone without paying off contract?I have around 18 months left Thanks

Need a settlement for my account

Hello, I need help to settle my account however I'm struggling to get into the account. I bought a smart watch on pay monthly along side my phone. However I've now settled my phone account a while back, moved my number and left only my smart watch on...

Resolved! PAC Transfer time from EE

So trying to understand what the hold up is, from EE or O2 on a normal UK Pac code transfer. We did this on 1230pm on Tuesday still no transfer has happened yet and two days have elapsed its not Thursday two days after. I have re-submitted to O2 Open...

Resolved! Calls and SMS temporarily unavailable

Calls and SMS temporarily unavailable - for nearly 2 weeks. Signing in to account is not possible because I can't receive the security cade on a phone that does not work: perhaps 02 can have a think about this? As I can't sign in I can't get a PACT t...

Resolved! Charged double for Monthly Bill

Hi, Paid my monthly bill early with credit card on the 21st. Direct debit still went out on the 23rd from my current account. What do I do to get my money back or use it for the next month?

Late payment

Will I get a late payment fee if my contract payment is paid a day late New to 02 please and thanks

Resolved! Phone blocked

Hi all I'm just trying for some help my phone was registered as stolen as I was in tenerife. Since the report I have received my actual device returned to me as it was handed in at the hotel. I rung o2 and told them and they said they would unblock m...

Resolved! no service after porting number

My number was ported in the morning and as soon as it happened I now have no service. Phone recognizes there is a sim and shows correct number. I went to O2 store and swapped to new sim but it hasn't resolved the problem yet

Resolved! Sim only renewal coming up

Hi last year found a really good deal for my o2 Sim only through a comparison site (cant remember which one)the 12 months is up on the 08 Feb will it automatically renew or will i get the option to find a better deal at one of the comparison sites fo...

Order delays

I ordered iPhone 16 plus on the 10th of December and it hasn't arrived. On my O2 account say it's processing and it hasn't changed. I also phone twice with no much help there. Does anybody have the same problem.

O2

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