Hi, I can't get through on the phoneline due to call volumes so maybe someone here can help. I recently added a second phone to my plan for my son, the package including phone hire, airtime and insurance was £22. I reviewed this with the customer service agent in the O2 shop the day before lockdown and was happy with the price.
I got my first bill today and the cost for my son's package on my bill is nearly £29. This is not what I agreed. I can't figure out the extra charges - he hasn't made any calls and pretty much only uses WhatsApp via WiFi so he's not using extra data.
Can anyone explain why this might be? I can't figure it out. I paid half of the phone upfront, to keep monthly costs near to £20, and I know it sounds ridiculous but my budget is pretty tight, so there was a reason for going for this package. I just missed the 14 day cancellation, so I'm stuck with it, but if anyone can shed any light on the extra costs that would be helpful, as I understandably the phoneline is short staffed and you can't get through to speak to a person to query anything.
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