Trying to trsf number from Three to O2

[Anonymous]

I have filled in the online form to trsf my old number across to O2, but I keep getting a "failed security checks" from BluePrism, an automated, very, very irritating email.

I've tried 4 times so far, keep getting exactly the same email.

Help!

[madasaf1sh]

@Anonymous 

It could be the PAC Code is not been accepted or something is wrong when the code goes to 3 and they say details don't match. 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

[Anonymous]

PAC code is valid & correct.

What's super irritating is that O2 just send out a standard, unhelpful email. No attempt to actually help the customer.

Very poor customer service.

[madasaf1sh]

@Anonymous 

All o2 will get is a pass or fail and nothing else hence the emails to you. 

Maybe you need to speak to 3 and ask why its failing on security checks, or as I said actually reach out to o2. via social media or call them on 202 or 0344 809 0202 

[Anonymous]

Maybe, but between O2 & BluePrism, somebody knows exactly what's going wrong to produce an error message. I've tried FIVE times, but still keep getting the same useless "try again" email, and I'm still paying for both O2 & Three SIMS.

But instead of investigating, or sending a more helpful e-mail, all that happens is a standard rejection email is immediately sent out.

It's poor - perhaps I was wrong to expect a decent level of customer service once they got swallowed by Virgin, who are the Kings of not caring less about customer service.

I've sent a message to O2 on Twitter, thanks for the advice, I appreciate it.

[MI5]

@Anonymous 

It's usually the security word that is being entered incorrectly as people use their O2 password, not the security word, which can be reset in your MyO2.

[Anonymous]

Thanks for this!

I've changed my security question & reapplied for the number transfer - I'll update if it works!

I've a feeling it must be this, it's the only thing I'm not 100% certain about - I wish O2 had been a little more helpful with their standard email reply, it just leaves the customer with a problem and absolutely no help in solving it.

[MI5]

@Anonymous 

As it's security related, no business will tell you why you've failed security as if someone was trying to hack an account, it would help them to do so quicker.

[Anonymous]

OK - 5th attempt, this is the reply I got. Again. Exactly the same as the other 4 attempts:

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@MI5 wrote:

@Anonymous 

As it's security related, no business will tell you why you've failed security as if someone was trying to hack an account, it would help them to do so quicker.

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I'll just cancel the account, I haven't got the time for this absolute nonsense.