Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Failed credit check

Really hoping for some help/advice! On Thursday I tried to take a new contract out with o2, through Mobile Phones Direct. After a few hours I received a notification from MPD to say I'd failed their security check so the order had been cancelled. No ...

Resolved! Death of third party phone user

I bought a SIM Only for someone in my family. If a third party phone user sadly passed away would the main O2 account holder still liable for termination fees even if the third party phone user sadly passes away or would O2’s bereavement team waive t...

Resolved! I cancelled my order

I cancelled my contract with you as you couldn't keep my number. You took 36 pounds from my account. Can you please reemburse me immediately.

Resolved! Are there any benefits of having 2 phones on the same contract? Are you able to share data between t

My Mrs is due a new phone contract (currently on ee) is there any benefit to adding her to my contract?I've heard with some providers you can 'gift' some of your data allowance if they're linked like this, is that possible on o2?

Resolved! Apple Watch cellular

Hi sorry for silly question I’m advance. im with giffgaff at this moment, and just bought Apple Watch from Apple. realised about cellular, i was thinking to move to o2 for iPhone and watch. im really confused with this. can I just buy monthly SIM car...

Resolved! Bill

My number is xxxxxxxxxxx. On my latest bill it says I bought something for 35.99? I don't know what this is. [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Trying to trsf number from Three to O2

I have filled in the online form to trsf my old number across to O2, but I keep getting a "failed security checks" from BluePrism, an automated, very, very irritating email. I've tried 4 times so far, keep getting exactly the same email. Help!

Resolved! Billing

So, I joined O2 in January and within a month I get notification of an imminent 7.8% tarriff increase. Might as well go back to equally gouging Vodafone. On top of that, my wife's phone was supposed to have some sort of 'together' discount - I did ex...

Resolved! Xbox series s

So I already have a contract through 02 I'm looking into getting a xbox series s but is that only for customers that do not have a contract?

Resolved! Unable to complete verification

Hello, I have been locked out of an account because I've been unable to complete verification, i have been told my network supplier ( o2 in my case ) is blocking them. I tried in the past to talk to support without much luck, they told me that it was...

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