Switch up query

Emz89 · ‎23-01-2025

I'm reading so many conflicting posts. Can you pre order new devices for switch up in store? Eg the new S25 ultra?

I know previously you had to pay a £50 deposit

MI5 · ‎23-01-2025

As far as we know, yes, you can still pre order in store and pay the £50 deposit.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

madasaf1sh · ‎23-01-2025

@Emz89

Best thing to do is go to a store, as we are all basing it on past experience and as none of us work for o2 we dont know if anything has changed.

You can try and call the store or pop in and ask, I wouldn't bother calling customer services.

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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