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Swap from Virgin to O2

TaterPotato
Level 1: Joiner
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Registered:

I'm trying to swap my number from Virgin to O2. My Virgin SIM hasn't been used for a while and I think the SIM has been deactivated.

 

To do the SIM swap, I think I need to get a code sent to my Virgin SIM, but can't do that if it has no service. 

 

I have an O2 SIM and my phone number shows when I login to my O2 account. 

Neither my O2 SIM or Virgin SIM will connect to a network.


What do I do?

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madasaf1sh
Level 78: King of Kings
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Registered:

@TaterPotato 

 

There are no numbers left on Virgin they have all been migrated to o2.  

 

How do you / did you pay for your Virgin Sim, as if PAYG that was closed down a long time ago, and is irrecoverable. If Pay Monthly, you need a new sim from o2 and then call them to do the sim swap.


Where did the new sim card come from? 

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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