Spend cap

[Bobby-Lou]

Its saying I've reached limit on spend cap but haven't used it yet. I can't get in touch with anyone. Can anyone help tryed everything thank you

[jonsie]

Guide: Coronavirus Community Help and Support 

Guide: Spend Caps & Charge to Mobile on O2 

[O2Stacey]

Hi @Bobby-Lou 

Please check your My O2 app. When you log in, it will tell you if you've incured any extra charges.

If you go to manage your account- view your bolt ons, you will find your spend cap limit. We cannot access accounts from the community forum so i will not be able to check for you. Here is a link where you can find more info on Spend cap https://www.o2.co.uk/help/account-and-billing/spend-cap

Hope this helps 

Stacey  

[Bobby-Lou]

I have done that I ain't used any but its saying I have when I go to use it. But on account it full amount there