Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Late payment

I'm having trouble paying my bill but I can't get through on the number provided

Resolved! Text received - SCAM???

HI I received a text earlier from +447552401361 O2:We were unable to process your latest bill. Inorder to avoid fees, please update your payment information via: [link removed] This link then displays all blank fields for personal information to b en...

Resolved! No sim

Hi, I've had to get my son a new phone as he broke his last again. The phone was tesco mobile but I got it unlocked but its still saying no sim. Any ideas as I can't ring and ask for tech help?

PAC code not worked

I've had my phone for 3 weeks and have registered my old number and O2 have confirmed this and PAC code was submitted. My bill states my mobile number however when I've sent text messages or called someone they don't know it's me as its showing the n...

Internal migration for my daughters phone

Helloso for years I've had two phone contracts with O2 in my name - one for myself and one for my daughter. Last month my daughter signed up to a new phone and contract still with O2 but solely in her name. The guy in the shop said we needed to do in...

Resolved! phone delivery

i recently purchased an upgrade but the delivery address for the new phone is wrong, how would i go about changing the delivery address for the parcel?

Who is calling me? 02036349925

This number has been calling me daily. I have blocked similar numbers and think this one may be connected to them. I have blocked it but curious to see if anyone else has had similar calls from this number

Data

Can you purchase data even when the phone has been cut off?

Resolved! Outstanding Balance

I have received the following text and am unable to get through on the number provided to talk to anyone, if I choose any option other than ‘pay in full’ then I am told to visit the website and the call ends.You've still not paid, so we are now disco...

Returned upgrade phone

I returned my upgrade on 6th April 2020 by special delivery and it has still not come off of my account, it was signed for by o2 the next morning 7th April, can anyone tell me when this should happen as I am paying for a phone I sent back? Many thank...

O2

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