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Porting of old number

raknightley
Level 1: Joiner
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After many calls to 202 and messages online, I am still waiting for my old number to be ported over to the new SIM. I have supplied details of old and new numbers, and given the PAC code. It has been over a week since the changeover, and still my old number has not been transferred over. This is now a matter of urgency, as none of my contacts, family or friends can contact me.

I need it resolving ASAP.

Thanks

Robert Knightley

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MI5
Level 94: Supreme
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@raknightley 

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 152074 Posts
  • 651 Topics
  • 28925 Solutions
Registered:

@raknightley 

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 3
517 Views

madasaf1sh
Level 78: King of Kings
  • 12121 Posts
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Registered:

@raknightley 

 

This is a customer to customer forum, and there is no o2 support on here, you will need to persevere with customer services on 0344 809 0202 

 

Just to note if your old account with the old network has been cancelled then a port cant happen. Customer Services should be able to advise.

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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