Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

recent bill

Why have I been charged for messages when I have unlimited minutes?

America

I am currently in America and cannot turn on my data to make an important phonecall home to the doctors. Why ?

End of contract

I moved away from the UK in June 2022 and still had 12 months left of my contract at roughly £45 a month. In November of 2022 I reached out to see about just paying it one go and cancelling and was told it would be £274 or I could let it run its cour...

Resolved! Unable to download Bill - EBPP_1506

Whenever I try to download my airtime bill from the O2 website - I get the following error: EBPP_1506: We're sorry, we are unable to display your bill as a PDF in this browser, please try using the latest version of Internet Explorer, Mozilla Firefox...

Resolved! I was to receive a refund for Disney plus which I did not want and was due a refund of £50

I was to receive a refund for Disney plus which I did not want and was due a refund of £50 And have not received this. They said I was to use this and deduct of monthly bills. I’ve still not received this and I am unhappy with this service. if the is...

Resolved! billing

I have just taken out a 12month sim only for £8 pm, I havn`t got my sim yet but I have been billed £ 8.78 already. can you explain why?Alan

Resolved! Roaming Europe iPhone

Hi there, I have an iPhone 13 (PAYG) that has issues with roaming (internet) in France. At first, I was totally unable to get access the internet. Then, following this post's instructions (https://community.o2.co.uk/t5/Apple/o2-PAYG-roaming-settings/...

Resolved! My bill

Why can't I change tariff to something cheaper and why do I have early cancellation charge when my phone is already paid for?

Not receiving text messages, cannot access work email

I am in India and I am not receiving text messages. This prevents me accessing my work email - I cannot do the job I was sent here to do. How do I receive text messages in India? (I can't send any either)

Resolved! Moved from Virgin to 02 on a ridtculous and more expensive tariff

A year ago I was on a VM £8 a month tariff. It rose with cost of living to £10 a month and now it has been moved to 02 at £13 a month. Yes I have been given 50gb of data (i used to have 8Gb of data) but there was a reason why I had low rates. I DO NO...

O2

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