Poor service.

[Philyv1979]

Dear sirs 

I am really unhappy with last months service I received, in fact I’m fuming. I asked 02 to help me with my bill for the month of may, as my pay date had changed. The advisor said that this wasn’t an issue as I was a good customer and therefore changed my bill from the 1st May until the 17th. I was happy for the assistance. Only for you Lot to then on the block all my calls because I hadn’t paid on the 1st. I had to message you which took time to get my services reconnected when you realised your error, and then to find you charged me a late fee on top of my bill. All round this was horrendous customer service, which is a shame as up to this point you’ve been brilliant. 

Thanks 

Phil 

[madasaf1sh · Accepted solution]

@Philyv1979 

This isnt o2 customer services but an o2 customer to customer forum. 

It all depends if you changed your bill date 7 days or earlier before your bill date... 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this