PAC CODE

[Meli1]

Hi there,

I recently requested to give my 30day notice for cancelling my tariff over the phone. Without being clear the girl simple disconnected my line. 

I now have no means of being contacted or accessing vital apps for my job. I am also unable to request the PAC code via text. Not only have I paid for the entire month in advance that I now can’t use but I am at a loss with trying to get in touch with o2 having to rely on using my partners phone.

I called customer services again, they were apologetic and assured me that the matter should not have been handled in the way it was and was told I would be sent a code via email. Over 24hrs later I have no code still.

Any help would be greatly appreciated 

[Enlli]

This is a customer to customer community and so we can't help.

It may be worth trying the UK based social media team links

message them on Social Media if yo can - on Facebook (https://o2uk.co/O2CFB) , 

X Twitter (https://o2uk.co/O2CTW) or 

 Instagram (https://o2uk.co/O2CIG)

[Bambino]

@Meli1 If you have an O2 store nearby and have the time, call in and see if they can help. Be sure to bring photo ID with you.