Online Topping Up

[Anonymous]

Hi, 

I relocated to Abu Dhabi, but I still need my O2 phone to function. I tried to top it up using my Abu Dhabi's credit card, but it says: "declined.'' I tried another credit card for a friend (based in Abu Dhabi as well), but the result was the same.

Any suggestions to fix this problem?

[Cleoriff]

You can only use a UK based card to top up..

http://community.o2.co.uk/t5/Discussions-Feedback/Ways-to-pay-guidelines/m-p/874982

You may be able to use paypal via this route http://www.mobiletopup.co.uk/o2

If really struggling then contact CS or ask a friend to use a UK card to top up for you

http://www.o2.co.uk/contactus

[MI5]

Get someone in the UK to buy vouchers and send you the codes.

[Anonymous]

Thanks it worked, but when using 4444 (from my o2 mobile phone) or 08456 062 277 (from a landline) to redeem my vouncher code, it does not connect from Abu Dhabi.

Is there number to top up from outside the UK?

[MI5]

The only number you can call to top up from abroad is CS and ask to be transferred (int rates apply)
From abroad +44 7860 980 202

[Anonymous]

I will try Monday. You have my thanks.

[Cleoriff]

---

@Anonymous wrote:

I will try Monday. You have my thanks.

---

No problems. Hope you get it sorted @Anonymous...

[MI5]