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Old phone number not transferred to o2

Muhummad
Level 1: Joiner
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on ‎07-12-2024 10:15

on ‎07-12-2024 10:15

Hello,I recently purchased a new iPhone and plan through O2. I transferred my old number to switch to O2. However, after receiving my new SIM card and iPhone, I appear to have been assigned a new phone number instead of having my old one transferred.

 

 

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MI5
Level 94: Supreme
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on ‎07-12-2024 10:32

on ‎07-12-2024 10:32

@Muhummad 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X)  (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

Guide: Migration & porting into O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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