Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Change payment date

Hi, I would like to change my billing date please. Thank you

Resolved! Stolen phone

Hi my wife's phone has been stolen. Her number is ************* Please can a block be put on her sim please? [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Phone number

My phone number has stopped working since I upgraded

Change tariff

Just change tariff on my grandson phone and he’s got no data

Resolved! Cancel plan

I have now paid for my phone and as discussed at the time I wish to cancel the plan as I have moved overseas. Thanks

Resolved! Right to cancel gone wrong

I rang up to cancel my watch plan after receiving the email giving me the option to cancel the airtime or cancel both the airtime and device plan, I clearly said to the person helping me get this processed that I wanted to keep the device plan paymen...

Number not ported over from Tesco Mobile for over a month

@O2Sarah- Sorry to tag you directly however I have noticed you've been quite helpful to several people regarding this specific issue. My phone number has not ported over from Tesco Mobile for over a month now. I haven't had access to this number thro...

Extra charge

Hi I keep getting charged for something but I have no idea what it is I’ve cancelled all active subscription so I am very confused

Resolved! Changing from eSIM to plastic SIM

I’m an existing O2 customer and have upgraded my phone. I want to keep my existing number but my old phone was an eSIM and my new phone has been sent with a plastic SIM. I’ve added all my data, apps etc to the new phone but can’t get the SIM to work ...

No free EU roaming in Belgium

I am a Pay as you Go costumer. I arrived in France and received a message from O2 saying I could use my tariff like in the UK. Then I arrived in Belgium and received a text saying I would be charged £2/minute on calls, 50p message and £7.20/MB. Howev...

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