No service after porting and number invalid

[anon8999]

Hello there, I seem be having the same issues a lot of people have been experiencing when porting their number to O2. 

A few weeks ago I submitted a porting request. It got ignored and nothing happened, I didn't even receive a message from O2 that the requested had been received. Christmas holidays started so I thought I'd retry after.

On December 28th around 9AM I submitted another request. Normally I'd expect the porting to start on Dec 29th as it was before 5PM. Again nothing. 

I wake up on the morning of the 30th Dec (yesterday) and I have no reception on my previous network nor on my O2 SIM. I wait a few hours and call O2 customer service who assure me the porting will happen by end of the day and I quote "200% sure".

It's now Saturday 31st Dec and still I have no reception. I have some important calls that I may receive any day, but I am left without my number. 

Is there anyone who can help me? The agents I reach via the O2 Customer Service don't seem to help other than giving me another "sorry for the delay, it will be ported soon".

I see a lot of people got help through these forums for similar issues. 

I have to say though, this is the most frustrating process I went through. All other networks I have been with managed to sort everything within a few hours.

[Enlli]

I'll ask an Agent to have a look

They will send you a personal message here

@O2Sarah- Can you look at this for @anon8999  Thank you

[anon8999]

Thanks, I’ll wait for @O2Sarah- to message me.

[anon8999]

Any updates? Apologies for being insistent, it’s just that with the bank holiday coming up I don’t want to end up with no line until next week.

[Bambino]

Different advisor on duty now. @O2Georgina can you please assist @anon8999?

[pgn]

The Advisor Rota this weekend suffered a mis-paste and is badly mangled today, scroll to the 2nd half to see get thereal rota, @Bambino and @Enlli - no more advisors now until @O2Sarah- after 8am Monday morning, @anon8999 

[O2Sarah- · Accepted solution]

Thanks for the tag @pgn

 @anon8999 I will send you a private message to look into this 

[anon8999]

Thanks Sarah, I have replied to your private message. 

[anon8999]

Many thanks for your help, all working! 

[Mark1309]

Hi Sarah, I have an activation error on my recent number port, the port all working but iMessage and FaceTime has error activating - number ported successfully and on the new phone - can you help?