18-02-2025 18:24 - edited 18-02-2025 18:25
18-02-2025 18:24 - edited 18-02-2025 18:25
I'm honestly at my wit's end here and have no idea what to do. I was originally with EE PAYG, my O2 PAYG sim was activated on Monday 10/02 and was told would port over my EE number on Tuesday 11/02. Woke up on Wednesday to no service, and EE SIM no longer working. Went into the shop on Thursday and was told it was still porting and to wait 24 hours. Service was turned back on but still no number change. Went back into the shop on Friday and was told I needed to top it up for it to activate. I topped up and walked away. Went back into the shop an hour later as the mobile data wasn't working. Was told I needed a SIM swap and to wait 24 hours. Woke up Saturday to no service and neither O2 SIM working. Went back into the shop on Monday and was told I needed another SIM swap and to wait 24 hours. It's now been 24 hours and I have no service on all 4 of my SIMs, I can't call or log into my O2 app as I still have no service, and I've been unable to use my phone for over a week. what do I do now?
on 18-02-2025 18:29
on 18-02-2025 18:47
on 18-02-2025 18:47
Your best option is to contact o2 via Social Media, all then details are here Guide: How to find help & contact O2
As they will be more use than what seems to be guessing by the o2 store
on 19-02-2025 09:55
on 19-02-2025 09:55
Morning @RS10
Can you please drop me a PM with some more details and i'll see what i can do 👍