Samsung Galaxy Watch 6 from O2 - Damn thing's almost never worked!

[MrRichAllen1976]

Above.

I bought this on a 3 year contract last July, however despite returning to the shop with it several times, they won't do anything because they don't even believe I am who I am and that the account's in my name because I don't carry ID documents due to being prone to losing stuff.

Basically, the Watch won't maintain a full charge for more than a couple of hours at a time and even that's pushing it a bit, despite it being on charge most of the time when I'm not wearing it.

Anyway, because I don't think the item's fit for purpose, would there be a way to return it and cancel the contract? As mentioned I've had it for nearly 9 months since last July.

[MI5]

In short, no. @MrRichAllen1976 

If you believe it to be faulty it would need toi go in for repair, either to O2 or Samsung.

https://www.o2.co.uk/help/device-and-sim-support/device-repairs

https://www.samsung.com/uk/support/contact/

[jonsie]

Samsung support would be your best option as it's under warranty

Possibly you've fried the battery if it's left on charge 'most of the time'.

Product Help & Support | Samsung UK

[MrRichAllen1976]

I've tried to send it off for repair, they won't do anything because they don't believe I am the owner of the account.

[MI5]

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@MrRichAllen1976 wrote:

I've tried to send it off for repair, they won't do anything because they don't believe I am the owner of the account.

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That's a problem only you can fix.

Take a responsible adult with you to carry your ID if you keep losing it.

[jonsie]

That's a little strange

Why don't they believe you are who you say you are?

Do you not have the original invoice?

[MrRichAllen1976]

Yes.

And I use the same security password for almost everything (Mum's maiden name) but they still won't accept that when I ring CS in store.

Also, don't get me wrong, the one thing I am NOT is racist, but the fact the majority of Foreign call centre Agents don't understand my strong Yorkshire accent seriously gets on my wick, and they don't like it when I use my catchphrase "I am speaking English in a Sheffield accent!"

[madasaf1sh]

@MrRichAllen1976 

Dont go through o2, go to Samsung direct and they can arrange a repair or replacement all you need is proof of purchase.. 

You could even try the Phone repair shop on Eccie road, just below Starbucks as they are if I remember an authorised Samsung repair shop.. 

You do need ID to do anything in store its to protect you and them.. 

And to add I have the same problem, with not just o2 but a lot of call centres with my deedar accent...

[MrRichAllen1976]

Hmm, I might see about popping up to Eccleshall Road this week then.

I won't bore you with the long drawn out debate about whether Ecclesall Road's actually IN Ecclesall, one of the highlights of Sheffield Forum back in the day that.

[madasaf1sh]

Its not in Ecclesall end of conversation its more Sharrow and even Broomhall and I suppose Hunters Bar... or as I call it the snot end of town... or Studentville

My dad was born in Ecclesall and even he agrees its not Ecclesall :)_