Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Switch PAYG to Big Bundle 5

Hi there, I have an O2 PAYG sim with a tariff called O2 unlimited. I currently have £6.07 and no active or remaining allowance. I want to switch to the Big Bundle 5 PAYG tariff. I have texted earlier today to 21300 and have just tried the switch thro...

My £30 bundle

Good morning. I purchased the £30 big bundle last night. Which is to start later on in the month. I’m getting low on data which I need I just wanted to know can it be started today instead of the set date as I can’t renew it on the app as I think the...

My bill is wrong

I need to talk to someone

Change Account type

Hello, I would like to change two of my lines from monthly payment to pay as you go

O2 doesn't work in Algarve?

Hi, Every time I visit the Algarve (central/west) my phone doesn't work? I can receive texts but I can't send texts, make calls or use mobile data? I contacted O2 twice (in the UK and also whilst in Portugal) and they were unable to resolve my issue....

Nano Sim

I am an existing customer and have just bought a new phone. It requires a nano sim but my current phone has a micro sim. How do i change wile retaining my current mobile number. I just top up when required as largely house bound and dont need a month...

Old sims being swapped

I am using a SIM that is over 20 years old. It is one that O2 wants me to swap for a new type.My SIM is PAYG and currently I only need to my phone occasionally or top up to keep the account.When I swap my SIM will the current contract remain the same...

Grandad told his sim is being phased out? What do I do?

Hello- my 85 yr old Grandad had a text message from o2 to say his sim is being ‘phased out’ and he needs a new one. He’s not tech savvy and I’m too far away to help physically. How do we go about getting a new o2 sim if he can’t get to a shop? Can it...

O2 rewards voucher not received by email

I ordered a Amazon Voucher from o2 rewards on October 4th. Since then no email or voucher. Customer service lines on hold permanently and virtual assistance useless. Any ideas how to get my voucher back

Resolved! How to top up with USA credit card and USA address?

Keeps asking for a postcode. It does not recognize a us zip code. I have been circling the voicemail system and think I have exhausted every option. The virtual assistant needs a lot of help. It is certainly not quite there with AI. Also I haven’t fo...

O2

Forum Posts