Solved: No network abroad

ostatnidon · ‎12-03-2018

Hello. After arriving in Poland, it is not known. I reset the phone, pulled out the card, and nothing worked on. He is still looking for a network. I put in a different card and the phone works. Thank you for your answer

MI5 · ‎12-03-2018

Contact customer service http://www.o2.co.uk/contactus and check if international usage is enabled on your account.
Use live chat off the link.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎12-03-2018

Contact customer service http://www.o2.co.uk/contactus and check if international usage is enabled on your account.
Use live chat off the link.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Martin-O2 · ‎16-03-2018

Hey @MI5 did the above advice get your phone connected to the network?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
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Cleoriff · ‎16-03-2018

@Martin-O2wrote:
Hey @MI5 did the above advice get your phone connected to the network?

I bet you meant to ask @ostatnidon that question @Martin-O2

Veritas Numquam Perit

jonsie · ‎16-03-2018

@Cleoriffwrote:
@Martin-O2wrote:
Hey @MI5 did the above advice get your phone connected to the network?
I bet you meant to ask @ostatnidon that question @Martin-O2

That's usually my faux pas 😂😂

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Martin-O2 · ‎16-03-2018

I did yes! Thanks for the correction @Cleoriff! @MI5 Apologies for the pointless tag!

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help

If you'd like to take part, why not register?

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