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New iPhone

Doug6
Level 1: Joiner
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on ‎21-09-2024 19:02

on ‎21-09-2024 19:02

I have just transferred over my phone to a new iPhone 16 pro from my iPhone 11 Pro, however the eSIM would not transfer over, how can I resolve this please? 

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Enlli
Level 69: Guiding Light
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on ‎21-09-2024 19:15

on ‎21-09-2024 19:15

The don't transfer.

See if you can install a replacement via MyO2. If not you will need to contact O2

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Guide: How to find help & contact O2 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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