New SIM with new contract?

DV1 · ‎23-03-2025

This is a really dumb question - apologies. I have an iPhone and a SIM only monthly contract. The contract is expensive and has a low data allowance. Changing the contract will be cheaper and better. When I fill in the online order it seems to suggest I need a new SIM. Is this so? Will I have to do anything to port my existing number? I’ve tried to online chat (a joke) and can’t get into my local store. Be very grateful for advice.

MI5 · ‎23-03-2025

@DV1

You can choose to keep your current sim.

No need to change and number will stay the same.

Just make sure you are selecting to upgrade.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Enlli · ‎23-03-2025

As mentioned, no need for new SIM on Upgrade. Some of us here have upgraded via USwitch recently. When I did and selected keep SIM there was no loss of service

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

MI5 · ‎23-03-2025

I did exactly the same too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎23-03-2025

Three's up!

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

pgn · ‎23-03-2025

Four's a crowd? 🧐

Click for O2's Social Media Team on X --||-- or on Facebook Messenger

MI5 · ‎23-03-2025

It's four for a boy.....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎23-03-2025

@MI5 wrote:
It's four for a girl......

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

gmarkj · ‎25-03-2025

Best break out the silver then; based on you all upgrading a took a peek at uSwitch and spotted they had the no 2025 price rise tariffs.

Same data for same price it is, with no increase thanks!

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

jonsie · ‎26-03-2025

It just makes sense to be honest...

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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