Solved: My contract

Maggoie · ‎13-03-2023

I am not sure whether I am still under contract with O2. Could you please advise me?

Also I am on a 5Mb tariff which you state costs £22.44 oer month and a I am paying £23.44 per month. Please advise why I am paying extra.

gmarkj · ‎13-03-2023

You can check both of these yourself @Maggoie

First the contract - this would be shown under your tariff, either on the web or the app.

Second the charges - you can see this under bill details, a how to guide is below.

If you are still struggling, you can get in touch with customer services by calling customer services on 202 or messaging on social media:

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

gmarkj · ‎13-03-2023

You can check both of these yourself @Maggoie

First the contract - this would be shown under your tariff, either on the web or the app.

Second the charges - you can see this under bill details, a how to guide is below.

If you are still struggling, you can get in touch with customer services by calling customer services on 202 or messaging on social media:

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

O2