Massive money taken from my account

[Drewmcmon]

02 sent me a text asking if I wanted to add an extra. I applied for an iPad with £0 upfront. As soon as I applied 02 took my full handset payment of over £1000 which was my sons Xmas money for him and my grandson. I have had 4 phone calls with o2 one person actually swore on his life I would get the money back in 3 days then said but if the money leaves your pending payments in your bank 02 won’t refund it!! I am actually suicidal and my support worker who gives me round the clock care is contacting Ofcom if it’s not resolved immediately 

[MI5]

Hey @Drewmcmon 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

Thanks

[lewys-gp]

Hi, @Drewmcmon. I am so sorry to hear about this situation. I am going to private message you for some more details, and hopefully, I can help get this resolved for you.

Please, also feel free to follow the advice above and contact O2 on social media if you like. They can also be reached by phone too.