Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Cannot view bill

I switched over to a new provider yesterday 27/10 but now am unable to view my last bill dated 26/10 on my O2 which is higher than I expected.

Resolved! Loyalty troubles

Hi everyone, im having trouble accessing my loyalty bonus thanks to my wife. I transferred my old number and when I text loyalty it doesn’t seem to work

Resolved! Leaving o2

I have switched my provider and I am looking for some advice regarding leaving o2 ...is it an automatic process or do I have to speak to someone to cancel

Resolved! Can't find track my order page

Hi why can't I find the track my order page on the my o2 page so I can track my order I am signed up and everything x thanks in advance x

Resolved! O2 insure

Hi I need to speak to someone regarding my phone to put through the insurance

Resolved! Fault on iPhone 12

We have received our iPhone 12 under my daughter number but I’m the account holder. The o2 shop said the battery has blown and we needs replacing. Please advise as having trouble getting through on the phone

Resolved! Extras

Hi, I need some help. I activated my extra for DisneyPlus and it says it's active and renews in April 2022. But it's not been applied to my Disney Plus account. It says my sub runs out 17th of November when logged in to Disney Plus. Did I do somethin...

Resolved! I have been charged for text messages received from Australia ?

I have been charged for text messages received from Australia ?

Resolved! Disney+

I have been trying to figure out why my bill has jumped up not too long ago and have finally realised I have been signed onto a Disney+ subscription I never asked for and never received any details about.

Massive money taken from my account

02 sent me a text asking if I wanted to add an extra. I applied for an iPad with £0 upfront. As soon as I applied 02 took my full handset payment of over £1000 which was my sons Xmas money for him and my grandson. I have had 4 phone calls with o2 one...

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