Enforcement notice

[HPS1]

I added a new phone to my existing account. No problems, I received an enforcement and termination notice and £750 has been taken from my account today. What on earth is going on?

has this affected my credit file? Grateful for help

[Enlli]

I'm afraid this is one for O2

I would suggest the payment management team first off

You can reach the Payment Management team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

Other ways to contact O2 

Guide: How to find help & contact O2 

[jonsie]

Sounds like a fraud investigation

Only O2 can give you guidance on this

As for your credit file? Very possibly

[HPS1]

Thank you for your response. Looking at in more detail I don’t think it appears on my credit file however it would if I hadn’t had the £750 taken today. I’ll call them tomorrow