Data Sharing

[vix2000]

I haven't posted before, but I am a little annoyed at O2s sharing policy which is absolutely rubbish.  I have a longstanding O2 monthly contract and want to share my data. Having just spoken to 202 I have been told I would have to cancel my contract and start a new one.  How ridiculous is that? I already have an O2 contract.  I have no problem with O2 and would have stayed with them for years, but this will mean a definite loss of a customer when my contract has ended. 

[MI5]

@vix2000 

Help and info here https://www.o2.co.uk/sharer-plans

[vix2000]

Thank you for the link, I have already read everything there is online about O2 sharing. It says:-

"To get a sharer plan, you’ll need a phone or tablet on an O2 Refresh tariff with 1GB or more of data. This will be your lead device. It doesn’t have to be on a new contract – go to My O2 or come and see us in store to share your current data allowance."

However it appears it does have to be on a new contract so this is slightly misleading. Also when I asked in store I was told that I could transfer my contract to a refresh tariff but they didn't seem very knowledgeable.

[MI5 · Accepted solution]

@vix2000 

Yes, it has to be a refresh contract which can only be obtained from O2 directly.

If you bought from anywhere else,, it won't qualify, but if it is a refresh contract, it automatically becomes the lead devce.

[Lollowday]

I’m desperately trying to figure out how to share my data with another family members device. I upgraded my phone to an o2 refresh tariff yesterday but I can’t get through to anyone on the phone about how to enable sharing my data with another device I pay for monthly. It’s really frustrating!

[MI5]

@Lollowday 

 https://www.o2.co.uk/sharer-plans

[Lollowday]

I’ve done that already but it doesn’t come up with the option to choose a lead device of share my data 🥺 it says you have to phone to make it a shareable plan but every time I ring I get cut off with them saying they can’t take the call...

[MI5]

Yes you will need to call if you;re not on a share plan already.

[hessey50]

I have three phones on refresh tariffs and it says there should be a link to activate sharing I have loads spare on one phone and am having to buy addons on one of the others the site info seems simply to be incorrect

[MI5]

@hessey50 

All phones need to be on a sharer plan https://www.o2.co.uk/sharer-plans