Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

My bill

I'm having trouble paying my latest bill , due to covid 19 and been layed off from work . My husband on we has had help with his bill phoned them up no issue , how do I get help with my bill as I cannot seen to contact anyone regarding this issue .

O2 customer service rude and appalling

In March i ordered a iPad on my o2 for my daughter as the the schools closed and needed to continue school work at home . With the situation I needed same day collection , the website told me it was in stock to collect locally . After placing this or...

MMS charges

I shared a contacts details with someone else using my iPhone messaging and have been charged for an MMS - surely this can't be right... can anyone tell me please?

Resolved! Is there anyone at 02

Now I totally understand that businesses have been effected by the current covid situation. However I have a fewQuestions.Q1 is there anyone at O2 to speak to about your bill?Q2 why does the web site tell you to call and then when you call the record...

Pay extra on device plan.

Hi, my contract was with Carphone Warehouse, but they moved me over to O2 directly and now all my payments are messed up. I used to make one payment a month and could pay in extra. Now I have to make two payments. One for my tarrif and one for my dev...

GETTING THE RIGHT SIM

The new phone I bought from O2 has come without a SIM as I thought the SIM from my old phone would fit. It doesn't, as it's a micro and the new phone requires a nano. My mistake.Getting in touch with O2 is next-to impossible at present. Can I just bu...

free tv

hi..tried to phone o2 but no joy i got a new o2 plan said free tv...can't find anything on 02 site had the phone 4 days but no tv yet how long do you get to cancel contract if not happy

Billing access

HiHow do I get a copy of my final bill after I have left o2?ThanksJess

Resolved! Loyalty discounts

I have looked at my bills and for the last six months and instead of each month receiving loyalty discounts I am being charged. Also I started a new contract and the loyalty discount has still not been added despite completing all the emaiks sent to ...

number

I've changed from payg to monthly but would like to keep number

O2

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