Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Upgrade - data options

I’ve been told I can upgrade early due to the carphone warehouse partnership ending. I have an I phone X so the only phone I would want to upgrade to is the 11, I don’t understand why o2 are only offering 1gb, 5gb, 90gb or unlimited data as options w...

Wanted to join your network, but now I'm angry!!

I wanted to join your network again, after many years because I felt you had the best deals but after trying to contact you and being put on hold for over 40 minutes and ended not getting through on the phone number advertised on your website 8442020...

Billing

There is an added charge on £12.99 a month on my bill from an app or something that I never down loaded on my phone I’ve found the company and emailed them twice but they have ignored it how can I stop it

Billing enquires

What time does the customer service number open for billing enquires please

Data share

Account on here seems to have lost questions soI have three pay monthly accounts all show able to share data but cannot seem to get this tio work site says dont need a new contract and points to non existant link just paid for £30 quids worth of date...

International calls cost

I have international calls bolt on and I have noticed I am being charged international mobile rates for landline calls to Zimbabwe . How can I get this sorted ?

Termination Fee

Hi,I am looking to upgrade phones and with a different company and wondering how much it would cost to leave my contract early and if it is worth it. My contract costs £31.58 month and will run out in November, how much would it cost me to terminate ...

How do i block spam texts charging my phone

Could any one help please, i have already checked the forum but cannot find up to date info. i am constantly getting charged for receiving text messages i have not even signed up too, i cant see any where on my account where i can put a bar on this n...

contract coming to an end

my bill for my o2 phone has always been around the £33 mark, the contract is coming to an end so thought it would cheaper as wouldnt be paying for the phone, but its exactly the same amount per month. Why would that be?????

Sim Swap

I have just upgraded my phone and done the whole sim swap thing. Now my old sim has gone inactive instantly, my new one will only allow texts in and out. I cannot make or take calls, I did the swap at 6PM and all texts worked instantly but still no c...

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