Credit File Referral - Help

[Emz21]

I have been contacting the O2 Credit File Referral by email for over a week.

I have had no response.

I am currently going through the process of moving home. 

There is a credit amount from O2 going back over 4 years ago. I do not know where it has originated from.

It is getting very urgent that I understand how this error can be fixed. It is extremely time critical.

Can someone please help to get some undertanding urgently?

@O2Simon @O2Emma @Martin-O2 @TheresaV @LukasB

[Bambino]

@Emz21 Admin and advisors won't be back on until 8 am, but I don't think they will be able to help you.

The advisors on tomorrow morning are @O2Lisa and @O2Waqas 

The only methods of contact for the Credit File Referrals Team that we have are here:

creditfilereferrals@telefonica.com
Credit File Referrals Team
Suite P
Arlington Business Centre
Leeds
LS11 0NE
Fax 0113 2025865

[Emz21]

@Bambino thanks for the response.
Hopefully they can maybe have some sort of influence and push my query up the queue or whatever.
Time is not on my side.

[O2Lisa]

Morning all, thanks for the tag @Bambino 

@Emz21 I'll message you privately so we can look in to this for you