Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Disney+

How do you stop your Disney + subscription? I got it free for 6 months but don’t want to get charged. Disney+ says go to o2 account to sort but I can’t find anything anywhere.

Resolved! Insurance query

Hi I'm wondering if you can check if I've insured my tablet as I now have a cracked screen

Resolved! Unexpected Contract

My device plan is settled and has been for a year, I had been led to believe I was on a rolling month plan but have now discovered I have been place on a 24M 10G contract ending in Feb 22. I was trying to switch to a sim only deal as I hardly use my ...

Resolved! 5g

Hello I would like to know how to receive 5g on my phone, I got my new samaung galaxy s21plus 4 days ago and my new 5g simcard, since having the phone I have not received 5g coverage.

Resolved! changing to pay as you go

My o2 contract is about to finish and i am changing to o2 payas you go. I have noticed on my account that they are sending me a new sim with a different number on it. When i spoke to them about changing they said i could keep my old number. My migrat...

Roaming in%20USA

With the O2 Travel Inclusive Bolt On, are the data speeds any good? I don’t mean with the daily paid bolt on, I’m concerned about the one already included in some tariffs. In fact I’m very interested in knowing more about if the travel bolt on speed ...

Resolved! My contact expires soon

Hi there,My 24M pay monthly contract is set to expire on the 04/04/21 what happens after this date? Do I keep the aim or do I have to get a new one? Or does the contract roll over after this date?Kind regards

Resolved! Samsung S9 cable charging

Hi wondering if anyone can offer some advice. I have had my Samsung S9 for over 2 years now and have had no problems with its charging up until recently. It stopped fast charging and so I thought it was an issue with the charger. I bought a new charg...

Resolved! Travel Inclusive

I just started a new contract and chose my 100gb tariff as I was told it would include Travel Inclusive. I travel worldwide with work so the extra countries are a must for me.I can’t see anything in my account suggesting I have this, do I need to do ...

Resolved! ETF Payment Plan

Hello, I am wondering if I cancel my contract and I get my final bill, can I pay this bill on a monthly payment plan?

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