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Morty
Level 1: Joiner
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I have a new contract but still being charged for old contract

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MI5
Level 94: Supreme
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@Morty 

If you didn't cancel your old one or followed the upgrade process, you will need to cancel it.

Guide: Cancelling Your Contract 

Guide: Migration & porting into O2  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

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MI5
Level 94: Supreme
  • 152278 Posts
  • 651 Topics
  • 29042 Solutions
Registered:

@Morty 

If you didn't cancel your old one or followed the upgrade process, you will need to cancel it.

Guide: Cancelling Your Contract 

Guide: Migration & porting into O2  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 2
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