Contract

[Martynka3]

hello there is something wrong with my contract. I took an iPhone 13 and was supposed to pay £16 less. Unfortunately, I still pay £48 where it was supposed to be £16. Please check this. Thank you. The contract I signed through Unswitch was such a promotion. It was to come into effect on December 1.

[Enlli · Accepted solution]

We are all customers here and have no access to accounts etc.

Seems something about which you will need to contact O2 direct

Message O2 on
Facebook (https://o2uk.co/O2CFB) 
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

Or call 202 from your handset

[pgn]

What does MyO2 Web version say about your account, @Martynka3?

The first bill after an upgrade can be a bit high as they balance the old and new payment amounts.