STAC Code

[BeccaL1987]

I have bought a new phone and SIM with O2 for my stepdaughter on my existing contract, and her old provider, Sky, have provided a STAC code that I am meant to give to O2 in order to stop the Sky services. I have phoned O2 four times in order to give them the STAC code, and each time they tell me it's not their responsibility to do it. But on Sky's website it says you have to give the STAC code to the new provider. I don't know what to do. 

[MI5]

@BeccaL1987 

A stac will cancel both her old contract and number.

If she wants to keep her number, she needs a PAC and it is for O2 to process either code, so they are talking rubbish.

Guide: Migration & porting into O2 

Guide: How to get your PAC [June 2021 Update] 

Guide: How to find help & contact O2 

[madasaf1sh]

@BeccaL1987 

You just need to persevere until you get a competent agent or contact o2 via social media.  Guide: How to find help & contact O2 

https://x.com/@o2

[BeccaL1987]

That's what I thought. I want to cancel the Sky number, which is why I have the STAC code, but they won't process it. 

[BeccaL1987]

Thank you, I'll try and contact them via X.

[MI5]

Keep on to them or use social media @BeccaL1987 

Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)