Changing from eSIM to plastic SIM

[Alison02]

I’m an existing O2 customer and have upgraded my phone. I want to keep my existing number but my old phone was an eSIM and my new phone has been sent with a plastic SIM. I’ve added all my data, apps etc to the new phone but can’t get the SIM to work to make calls. How do I move my number and tariff from my old eSIM phone to my new phone with a plastic SIM? 

[MI5 · Accepted solution]

@Alison02 

By doing a sim swap Guide: Sim Swap: a mini guide 2017 update 

[Alison02]

Thank you for your help, that seems to have done the trick! Just waiting for the new SIM to become active now, thank you 

[MI5]

You're welcome