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Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Martin-O2 by • Former Staff
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pone

been waiting days for my order absolutely ridiculous and you have taken £60 out of bank all i get is a stupid message everyday at 4.30pm saying it will be with you in a few days, think its time someone gets in touch with me ********** rubbish service...

matar0603 by • Level 1: Joiner
  • 187 Views
  • 2 replies
  • 0 kudos

Update address

Hello, I have just ordered a new iPhone. Order number: NC1*********. I would like to change the address from *************** I have changed the address on the account but the order still says it is going to *********. Could this please be changed imm...

Delay in upgrade

Could someone please tell me when my phone will eventually arrive 

Gillis335 by • Level 1: Joiner
  • 227 Views
  • 1 replies
  • 0 kudos

How to escalate a Fraud complaint

Hi,Can anyone help me who to contact in O2 to have a sensible conversation re a Fraudulant connection in my name and bank details?I don't pass security but the money is coming out of my bank account so I had to cancel all my direct debits with o2 (i ...

Paid bills

Hi it’s saying my bills are not paid but I paid them and they are showing on my bank account as pending. When I paid the bills online the app said it was updating

Resolved! Bill

Could you please tell me why I had to pay £150 for my phone bill when it’s never normally that much?

Replacement phone

I was promised a replacement phone on December 4th as an insurance agreement. I have has 3 messages saying that there is an incident at the warehouse. I have no access to banking, or anything personal I really need this phone. Can anyone help?

Direct debit

I need to change my direct debit details 

19Mitzy55 by • Level 1: Joiner
  • 226 Views
  • 2 replies
  • 0 kudos

sim card not registered on network

i have just inputted my sim from my samsung s23 into a new samsung s24 and it will not let me make calls. it says it is not registered on network. could you give me a solution to pet this right please

ar44 by • Level 1: Joiner
  • 135 Views
  • 1 replies
  • 0 kudos
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