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Cannot call or text from Italy

TuscanyHoliday
Level 1: Joiner
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on ‎16-07-2018 17:12

on ‎16-07-2018 17:12

Hi All,

 

In Tuscany and cannot text/call. Issue - not registered to a network. Also cannot get through to LiveChat/WebChat. And cannot find a way of contacting customer services as phone does not call out.

 

Any suggestions most welcome!

 

Isolated in Tuscany.

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Cleoriff
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‎16-07-2018 17:26 - edited ‎16-07-2018 17:27

‎16-07-2018 17:26 - edited ‎16-07-2018 17:27

Hi @TuscanyHoliday You could try a manual search for a different network and see if that works.

If not, you will need to contact customer services or live chat to see if there are any roaming bars on your account.

If you have wifi then you can call them over Skype using this number +44 800 032 1402

Best of luck and welcome to the forumWelcome

 

Veritas Numquam Perit

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jonsie
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on ‎16-07-2018 17:51

on ‎16-07-2018 17:51

Try cleaning the sim card and rebooting the phone. 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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MI5
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on ‎16-07-2018 18:15

on ‎16-07-2018 18:15

Try rebooting the phone a few times.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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EmilieT
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on ‎17-07-2018 13:41

on ‎17-07-2018 13:41

Hi @TuscanyHoliday, did some of the advice above help you sort this out? 

 

Please let us know how you're getting on with this, and have a lovely holiday sun

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