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Can't log into my account

Lella90
Level 1: Joiner
  • 2 Posts
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on ‎25-11-2024 18:09

on ‎25-11-2024 18:09

Hi I'm trying to log into my account for some reason I have no connection with O2 as far as I am aware my bills are up-to-date . I have requested a code and it's not coming through, I also notice another number attached to my account I am not familiar with and a code was requested earlier. 

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MI5
Level 94: Supreme
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‎25-11-2024 18:12 - edited ‎25-11-2024 18:17

‎25-11-2024 18:12 - edited ‎25-11-2024 18:17

@Lella90 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X)  (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202 (contract) 4445 or 0344 8090222 (PAYG)

See also https://community.o2.co.uk/t5/My-O2/OTP-OTAC-to-Log-in-to-MyO2/m-p/1719280/highlight/true#M26283

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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