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Sim is still on my old phone

Pinklily
Level 1: Joiner
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I needed my esim to be transferred to my new phone and I have had no success in the 02 shop or with 4 different phone calls.  For 3 days I have missed important phone calls yet I purchased a black Friday offer sim.

Cannot seem to download a esim.

Really just feel like leaving but I am also a VM customer 

Arlene Huggins
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MI5
Level 94: Supreme
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@Pinklily 

All we know here eSIM - How to activate  

Anything else will need O2 to sort out for you.

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

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MI5
Level 94: Supreme
  • 151778 Posts
  • 650 Topics
  • 28843 Solutions
Registered:

@Pinklily 

All we know here eSIM - How to activate  

Anything else will need O2 to sort out for you.

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 2 of 3
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madasaf1sh
Level 78: King of Kings
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@Pinklily 

 

Why not just get a Physical Sim from the o2 store, rather than messing around with an esim?? would be the easiest option.... 

 

As otherwise you will need to contact o2, all the details are in this guide eSIM - How to activate    and here Guide: How to find help & contact O2 

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iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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