Solved: Re: Bill calculation

Anonymous · ‎09-08-2016

My monthly tariff is £30.95, on my August bill 0.67 is added for two picture messages, making a total of £31.62 and yet the total before VAT is shown as £42.46. Why is this - how is that sum arrived at?

MI5 · ‎09-08-2016

Unfortunately we have no way of seeing your bill but if you contact CS they will go through it with you http://www.o2.co.uk/contactus (202 from your o2 phone)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎09-08-2016

Unfortunately we have no way of seeing your bill but if you contact CS they will go through it with you http://www.o2.co.uk/contactus (202 from your o2 phone)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎10-08-2016

i have the same issue where they have just added £10 onto my bill out of thin air

im about tos peak to customer services, how long has this been going on for? and how many people have they done this to and not noticed?

jonsie · ‎10-08-2016

To be fair o2 don't normally make errors with billing. Rest assured if there is anything incorrect they will rectify it.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎10-08-2016

As jonsie suggests, they are rarely errors by O2.

It's usually an added cost for something the customer wasn't expecting, but legitimate.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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