Get Help with Pay Monthly

Welcome to the Pay Monthly board!

Hi everyone, Welcome to the Pay Monthly board! If you have a Pay Monthly contract or are thinking of getting one then this is the board where you can ask questions to other community members. If your question is about your account please remember thi...

Resolved! Change from 12 month sim only to pay as you go

My 12 month sim only contract ends on 15th August. I want to go to pay as you go so that I can top up as and when I need it. Low usage of phone. How do I cancel and change? Tried ringing 202, jumped through all the hoops but gave up when asked to giv...

Resolved! Phone abroard

I've just got back from Greece and have found I've been charged £1.66 a day and it's saying 02 travel data, what does it mean, help

Resolved! Failed Credit Check even with Excellent Credit Report.

Dear all, I am trying to buy a Samsung Gear S2 with esim. When I try to buy the smartwatch in full and £11 airtime per month, it goes well until the credit check. At this point, I am told that I do not meet the minimum to purchase the smartwatch. I s...

Resolved! Charged for calls i didnt make!

I have just received my latest bill and i have been charged for 4 international calls i havent made.My bill is a little higher than normal as i have been to Greece so added a bolt on. I did a day trip to Turkey but knowing it would cost me a fortune ...

Sim Issue?

Hi. My problem is that I have no signal when I put my sim into my phone (Xperia Z3+) however I'm not sure if its a problem with my sim or not. I'm leaning towards not but would like some opinions. It all starts about 2 months ago when I was having is...

Resolved! calling 0845 numbers

HiI'm on the o2 unlimited contract, but not sure if my contract includes calling 0845 numbers.If if doesn't, do you know how much it will cost to call a 0845 number?Thanks

Resolved! Pay-As-You-Go tethering and mobile hotspot

Hi all,I've recently purchased a Microsoft Lumia 550 running Windows 10 Mobile on O2 Pay-As-You-Go with the £10 Big Bundle, which includes 500 MB of data usage.I've noticed that the Lumia 550 has a "Mobile hotspot" feature and I'd like to be able to ...

Resolved! Constantly changing tariffs

Why are O2 being allowed to rip it's customers off with impunity ? When I first joined O2 several years ago after changing from an iPhone to the then Galaxy S2 I signed up for an "unlimited everything" tariff, unlimited calls, texts and data. Then as...

Tariff Change

I purchased a sim card recently and asked of the 10pound 1GB Big Bundle Plan but instead they sold me 10pound 500MB Bundle plan. I did the live chat to do this and was told its been changed. But I didn't see it so did another live chat and they confi...

Resolved! Unlimited calls - is there a limit on call duration?

Hi there I've got a tariff with unlimited calls to UK landlines and mobiles ("O2 Unlimited 24M 2GB 4G"). Recently I've been making some longer calls than I used to, and I think I remember something about inclusive calls only being free for 60 minutes...

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