Bars have been applied to my account

Faybles · ‎06-12-2023

I can’t receive sms messages from certain numbers, called o2 and they are of no help. Looking at my account bars have been put in place but I didn’t ask for these. I upgraded my handset at the weekend but my airtime package stayed the same. Why has this happened? And how do I rectify it. I can’t receive messages from my bank or other certain numbers.

MI5 · ‎06-12-2023

@Faybles

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

pgn · ‎06-12-2023

And if you need them, @Faybles - Guide: O2 BARs has the list of commonly-used BARs in a table at the end of the post.

MyO2 via Web https://accounts.o2.co.uk/ lets you modify some of these yourself if you have been moved from the Legacy to the new 360 billing system at the back-end, @Faybles -

Links to O2 Social Media Team here

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Bars have been applied to my account

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