Old sim

[Harrietmartin]

I’m still receiving a bill for an old number ending in 339 even tho I was told it was cancelled in October and my finally bill would be November but I’m still being billed for it 

[Bambino]

@Harrietmartin How did you cancel? Did you use this guide?: Cancelling your contract - An updated guide - O2 Community

[MI5]

@Harrietmartin 

This is a customer to customer community, not O2.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

You can get in touch with Payment Management team on 0800 902 0217 who’ll find a solution that’s right for you.
Payment Management opening hours:
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