WhatsApp call charges

[LMcRob]

I have recently been charged for making/receiving a WhatsApp call. I have never been charged before although I have been using it almost daily to help my granddaughter with her school work?

[Anonymous · Accepted solution]

You shoudn't be charged for a WhatsApp call but you can be charged for the data it uses to make that call over 3G/4G/5G 

[Bambino]

@LMcRob In order for calls, texts and video calls to be free on WhatsApp they need to be made using WiFi only.

[ievans]

Dear O2

I thought my tariff of £26 was for unlimited calls and texts. I bought my phone so not on a high tariff.

However, in Oct-Nov I paid £48 in calls and Nov-Dec I paid £30.79. 

Please explain?

Kind regards

Soon to be an EE customer, if you do not reply within 5 days!

---

@LMcRob wrote:

I have recently been charged for making/receiving a WhatsApp call. I have never been charged before although I have been using it almost daily to help my granddaughter with her school work?

---

[MI5]

@ievans 

O2 will not reply to you here and threats to leave count for nothing I'm afraid.

You should check if you have made calls outside of your allowances Guide: Your Allowances - what is and isn't included and if you need to call customer service.
Numbers here Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.
8.00am is the best time to call if you can.