Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Pay as you Go Sim not connecting to internet

Hi i recently purchased a pay as you go sim for my Ipad, it was working just fine then suddenly stopped working and I received an error message stating that my ipad as not been registered properly in their systems!! which is crazy as it had been work...

Resolved! Text message after making phone call

How can I stop receiving a text after making a phone call or sending a text?

Resolved! Auto topup

How do I cancel my auto top up. It gives me the option to change my tariff but not to cancel it. I no longer want the auto top as my daughter is changing phone.

Resolved! Missing credit on PAYG

Hi just joined O2 on PAYG and got a free sim which states top up £10 and get £10 free. Bought a £10 voucher when I got the sim and topped it up then sent my text FREE10 to 21500.Next thing was it automatically took £5 from my account which I didn't e...

Resolved! Messaging

My messenger keeps crashing

Resolved! Cannot use Phone

I have a Nokia 108 phone which I haven't used for a while. As a result the device is barred from use. How can I get it unbarred? Thanks.

Resolved! Money taken out my O2 account

I topped up £10 for the monthly 6GB unlimited text and calling but an unknown charge took 14p out of my account. What is the reason for this?

Resolved! £5 Big Bundle

Is the £5 Big Bundle still available to purchase or has it been discontinued?

Resolved! Back to O2

So I’ve ordered a sim. It says if you register for my O2 you get £5 and you get £10 for texting free to 21500.Can you do both? And if so in which order.And do you have to top up with a voucher the first time? (still?)— I’m already registered with O2 ...

Resolved! WhatsApp call charges

I have recently been charged for making/receiving a WhatsApp call. I have never been charged before although I have been using it almost daily to help my granddaughter with her school work?

O2

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