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Sim swap

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-irv-
Level 1: Joiner
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on ‎20-04-2022 20:39

on ‎20-04-2022 20:39

Hi - I have ordered a sim only deal and received the SIM card in the post .

 

How do I transfer my old number to the new sim and secondly how do I get an e sim for the new sim ? 

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madasaf1sh
Level 78: King of Kings
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on ‎20-04-2022 21:11

on ‎20-04-2022 21:11

@-irv- 

Esim is not available on Pay As you go, only on Pay Monthly and you will need to speak to o2 to get an esim pack sent out if on pay monthly. 

To migrate your number if on PAYG to PAYM then follow this guide Guide: Migration & porting into O2  

To do a sim swap if PAYG to PAYG then follow this guide Guide: Sim Swap: a mini guide 2017 update 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

--
iPhone 16 Pro Max - o2 and Spusu
Galaxy Z Fold 6 - Mozillion
iPad Pro 11 M4 - Three


--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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madasaf1sh
Level 78: King of Kings
  • 12181 Posts
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Registered:

on ‎20-04-2022 21:11

on ‎20-04-2022 21:11

@-irv- 

Esim is not available on Pay As you go, only on Pay Monthly and you will need to speak to o2 to get an esim pack sent out if on pay monthly. 

To migrate your number if on PAYG to PAYM then follow this guide Guide: Migration & porting into O2  

To do a sim swap if PAYG to PAYG then follow this guide Guide: Sim Swap: a mini guide 2017 update 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this

--
iPhone 16 Pro Max - o2 and Spusu
Galaxy Z Fold 6 - Mozillion
iPad Pro 11 M4 - Three


--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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-irv-
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In response to madasaf1sh
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on ‎20-04-2022 21:17

on ‎20-04-2022 21:17

Hi thanks but was on pay

monthly and new sim is a pay monthly deal

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MI5
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In response to -irv-
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on ‎20-04-2022 23:18

on ‎20-04-2022 23:18

@-irv- 

If you did an upgrade you don't need to do anything as the new contract is updated on your current SIM. 

If you took a new contract then you need to call to migrate your number which cancels your old contact. 

Guide: Migration & porting into O2  

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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