invalid sim after request to swap sim

[third1]

So o2 kept texting me saying that i need to update my sim as my old sim will no longer be supported. Rang o2  Via my mobile, on 4445) spoke to them for 20 minutes, the outcome being that a new sim would be sent to me & that my original number would remain. So far so good.  The next morning i have "invalid sim" message on my phone, so can't use it. Great.

thought i would check my account before trying any other option .... but can't get into my account as i need the code it sends to my phone to complete the login .... wonderful !  

so: can't phone o2 due to invalid sim;  can't check my online account as i can't receive the security code; 

I guess i will another 24 hours to see if new sim arrives  .....  any other ideas ? 

[MI5]

@third1 

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this or go in store with photo ID.
Thanks

[Enlli]

They always switch off the old SIM before the new one arrives.

I think it is company policy to annoy people. Either that or the system is designed by a complete muppet

[MI5]

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@Enlli wrote:

They always switch off the old SIM before the new one arrives.

I think it is company policy to annoy people. Either that or the system is designed by a complete muppet

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https://community.o2.co.uk/t5/My-O2/OTP-OTAC-to-Log-in-to-MyO2/m-p/1719280

Also, your sim is coming via Royal Mail, so no tracking available until delivered.

In store is quickest, esp this time of year.