Get Help with Pay As You Go

Pay and Go hub

Hey everyone, Welcome the to the Pay and Go hub! This thread is a handy index where you can find help and information about the main Pay and Go questions that we see on the community. If you have a question about topping up your balance, setting up a...

FAQs: Pay As You Go

Hi all, welcome to the Pay as You Go board! If you have a PAYG account or are thinking of getting one and have related questions, this is the place you can post your question to and get replies from other customers. Please remember: if your query req...

Issues getting a PAC Code

I have spent absolutely hours trying to get my PAC Code off of O2 but they, for some reason, seem either unable or unwilling to do so. My initial plan had been to transfer my number from a monthly contract on vodafone to a pay monthly sim on vodafone...

Resolved! Waiting for new SIM card replacement

Hello,I rang O2 Customer Services for a new replacement Pay as You Go SIM card on Thursday with my existing number and they said they would send me a new one in the post. Do you know how long it will take? Also the old SIM is still working? Does that...

PAC confusion / confirmation

Hi all, I received an email last week which provided me with an ability to break my airtime contract but continue to pay off my device contract, brilliant so agreed with online chat that would be the case, however when the text came through said I wo...

Not receiving sms messages

I am cut not receiving any sms messages to my number but can send at 50p per message

Where is my order

I I ordered and paid 50 deposit for meta quest vr . I have not received my item or a confirmation email

Resolved! My old 02 number

Hi I can not access my app I cancelled my 02 as I have moved country and have a new number and the payment has taken this morning I need to cancel any further payments

Data

I have started a rolling in tarriff on the 15th of November. On the 20th I got my phone stolen and blocked my sim. Yesterday I have gotten a replacement sim yet my data is not on it.

Resolved! Charged twice and no proof of purchase

As I mentioned in the title I paid the first time £65 for my upfront cost of my metaquest 3 which went through and then it refreshed and asked again and another £65 was taken out my account. After this I was stuck on a white loading page and no next ...

Remove bolt ons from pay as you go.

I have a pay as you go mobile for my elderly mother who doesn't require any bolt ons and as a basic 3G device has no need for any data, I want to remove the bolt on and only have phone calls and texts.

Resolved! New customer and I’ve locked my account

I joined volt 02 this morning and have locked myself out my account.

O2

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