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Big bundle sim mess up

Emmarose
Level 1: Joiner
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I ordered a big bundle sim and swapped my sim on my 02. It says that my tariff is still the classic and have topped 20. How do I sort this out. I needed to keep my number.

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madasaf1sh
Level 78: King of Kings
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@Emmarose 

You need to follow the instructions here:

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

--
iPhone 16 Pro Max - o2 and Spusu
Galaxy Z Fold 6 - Mozillion
iPad Pro 11 M4 - Three


--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

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madasaf1sh
Level 78: King of Kings
  • 12183 Posts
  • 70 Topics
  • 3247 Solutions
Registered:

@Emmarose 

You need to follow the instructions here:

https://www.o2.co.uk/help/pay-as-you-go/big-bundles

--
iPhone 16 Pro Max - o2 and Spusu
Galaxy Z Fold 6 - Mozillion
iPad Pro 11 M4 - Three


--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 2 of 3
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MI5
Level 94: Supreme
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@Emmarose 

Login to your myo2 and go to your tariff details.

You can change it from there. 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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