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Plan upgrade

Austriaman
Level 1: Joiner
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on ‎14-04-2025 13:41

on ‎14-04-2025 13:41

I upgraded from payg to a rolling plan and received a confirmation email. Since then I have heard nothing, and my balance is now zero. I paid £5 as requested for the first payment. I cannot find any contact for customer service. Can anyone help, thanks?

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jonsie
Level 94: Supreme
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on ‎14-04-2025 14:02

on ‎14-04-2025 14:02

contact for customer service and also social media are here

Guide: How to find help & contact O2 

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Enlli
Level 70: Enigma
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on ‎14-04-2025 14:04

on ‎14-04-2025 14:04

A rolling plan is still classed as PAYG.

You will need to set up a Continuous Payment Authority on your Debit Card

This page gives all the information 

https://www.o2.co.uk/rolling-plan

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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